Here you can find details of the organisations who are working together and helping you to combat fraud and bring fraudsters to justice.
Humberside Police is the local police force for East Yorkshire and Northern Lincolnshire, if you are not based within the Humberside Police Force Area you can find your local force website using the www.police.uk website.
Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland.
- The National Fraud Intelligence Bureau (NFIB) sits alongside Action Fraud within the City of London Police which is the National policing lead for economic crime.
- Action Fraud – List of online frauds
National Trading Standards – Scams Team
The National Trading Standards (NTS) Scams Team helps tackle mass marketing scams and disrupts the operations of perpetrators behind mail scams. It works in partnership with agencies across the country to identify and support victims of mass marketing fraud.
- Friends Against Scams is an NTS Scams Team initiative that aims to prevent and protect people from becoming victims of scams by empowering people to take a stand against scams. It is designed to inspire action, highlight the scale of the problem, change the perceptions of why people fall for scams and make scams a community, regional and national topic.
- National Trading Standards eCrime Team – The National Trading Standards eCrime Team monitors and investigates a number of online consumer and business frauds including website dating scams, misleading websites, subscription traps and online shopping frauds.
Information Commissioners Office (ICO)
The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
Mailing Preference Service (MPS)
UK consumers generate millions of pounds of postal sales per year, the majority welcome the information and special offers they receive by post. However, some people might take a different view.
The MPS is here to make your choice known – so you get the mail you want and need.
Telephone Preference Service (TPS)
The Telephone Preference Service (TPS) is the UK’s only official ‘Do Not Call’ register for landline and mobile numbers. It allows people and businesses to opt out of unsolicited live sales and marketing calls.
It’s free and quick to register a telephone number.
British Banking Assocation (BBA)
The BBA is the leading trade association for the UK banking sector with 200 member banks headquartered in over 50 countries with operations in 180 jurisdictions worldwide.
Business Debtline is a charity in the UK providing free, independent and expert advice for self-employed people and small businesses.
Callcredit is a credit reference agency. It combines a comprehensive understanding of the financial services industry’s needs with state-of-the-art technology to develop information solutions.
Childnet International’s mission is to work in partnership with others around the world to help make the Internet a great and safe place for children.
CIFAS (UK’s Fraud Prevention Service)
Cifas is a not-for-profit company working to protect businesses, charities, public bodies and individuals from financial crime. They have more than 25 years of experience in fraud prevention and financial crime, working with a range of UK organisations to protect their customers and the public.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Claims Management Regulator
The Claims Management Regulator work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.
This online network gives information on counselling as well as listing counsellors in areas across the UK with their contact details, fees and the areas they cover. This service is free, confidential and easy to use.
Crimestoppers is an independent charity which helps to find criminals and solve crimes across the UK. Anyone can call their phone number, 0800 555 111, anonymously, 24-hours a day, to pass on information about crime. Alternatively, you can send information anonymously via their website, using their Giving Information Form. Callers don’t have to provide any personal information and calls can’t be traced. Rewards are also available and are paid without compromising a caller’s anonymity.
Equifax is a credit reference agency. It provides up-to-date information about people applying for credit to organisations such as banks, building societies, mortgage companies, retailers and mobile phone providers to help them to decide whether or not to give credit. Equifax also makes credit information available to you online.
Experian is the leading global information services company, providing data and analytical tools. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Financial Conduct Authority (FCA)
The FCA is an independent body that regulates the financial services industry in the UK.
Get Safe Online
The UK’s leading awareness resource helping protect people, finances, devices and businesses from fraud, abuse and other issues encountered online.
The Online Dating Association (ODA)
The ODA was set up in 2013 to ensure high standards of behaviour by dating service providers serving UK users. All ODA members must abide by a Code of Practice which includes requirements around protection of the user. The ODA also provides advice to consumers on how to stay safe when using online dating sites.
Out of Your Hands
Teaching the responsible way to own, operate and safeguard a mobile phone. The Out of Your Hands campaign brings together The Telecommunications UK Fraud Forum (TUFF) and Financial Fraud Action UK in a powerful demonstration of what can be achieved when the telecommunications and payments industries work together.
RSCPP is a Therapist Directory listing over 2000 Therapists nationwide all of which are accredited/chartered or registered by a professional body.
Think Jessica works to raise awareness about scams that use the postal service, also known as ‘mass marketing fraud’. The Think Jessica website has information about how postal scams work, including ‘Jessica’s story’.
UK – Safer Internet Centre
Internet Centre, where you can find e-safety tips, advice and resources to help children and young people stay safe on the internet.
UK Payments Administration is the company that provides services to a variety of financial organisations within the country’s payments industry.
UK Finance (formerly Financial Fraud Action UK)
Raises awareness about all types of financial fraud in the UK. The website includes information about different types of payment fraud and useful downloads.
- Take Five is a national awareness campaign led by UK Finance, backed by Her Majesty’s Government and delivered with and through a range of partners in the UK payments industry, financial services firms, law enforcement agencies, telecommunication providers ommercial, public and third sector, urges you stop and consider whether the situation is genuine – to stop and think if what you’re being told really makes sense.
The charity Victim Support gives free and confidential help to victims of crime, witnesses, their family, friends, and anyone affected across England and Wales. Everyone who reports fraud to Action Fraud is given the option to receive support from Victim Support.
Every year, millions of people in the UK are scammed – from all walks of life. If you’ve been scammed, you’re not alone, and there’s support available.
- Who can I talk to if I’ve been scammed?
- What are the signs that a relative or friend has been scammed?
- How can I help a relative or friend if they’ve been scammed?
- Further information
Which? Consumer rights
An expert guide to your consumer rights with free tools and advice for what to do if things go wrong.
Charity Fraud Awareness Hub
Your one stop shop for help sheets, case studies and webinars.
GOV.UK protecting your charity from fraud
Protect your charity from fraud and cyber crime – Information about fraud and cyber crime, how to spot it and what you can do to protect against it.
Law Enforcement and professional counter fraud specialists
NHS Counter Fraud Authority
NHS Counter Fraud Authority leads on work to identify and tackle crime
Dedicated Cheque and Plastic Crime Unit (DCPCU)
The DCPCU is a special police unit fully sponsored by the banking industry through UK Payments, and has an ongoing brief to help stamp out organised card and cheque fraud across the UK. It is a unique body that consists of officers from the Metropolitan and City of London police forces who work alongside banking industry fraud investigators.
Department for Work and Pensions (DWP)
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.
HM Revenue & Customs (HMRC)
The HMRC is responsible for ensuring the correct taxes are paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.
Insurance Fraud Bureau
The Insurance Fraud Bureau was set up by the industry to disrupt and coordinate action against people committing organised insurance crime in the UK.
Insurance Fraud Investigators Group (IFIG)
A non-profit members organisation dedicated to the detection and prevention of insurance fraud. Counter insurance fraud professionals can apply to IFIG for membership.
National Crime Agency (NCA)
The National Crime Agency (NCA) leads UK law enforcement’s fight to cut serious and organised crime. We have national and international reach and the mandate and powers to work in partnership with other law enforcement organisations to bring the full weight of the law to bear on serious and organised criminals.
National Police Chiefs’ Council (NPCC)
The National Police Chiefs’ Council (NPCC) is a national coordination body for law enforcement in the UK and the representative body for British police chief officers. The organisation publish a quarterly ‘Stay Secure Online‘ document providing useful online safety advice on cyber security and privacy.
Serious Fraud Office (SFO)
The SFO investigates and prosecutes serious and complex fraud, bribery and corruption.
SAFERjobs (Safe Advice for Employment and Recruitment) is a non-profit, joint industry and law enforcement organisation created to raise awareness and combat criminal activities that may be attempted on those seeking a job, or through the services provided by the recruitment industry.
Other Relevant organisations
The Home Office leads on immigration and passports, drugs policy, crime policy and counter-terrorism and works to ensure visible, responsive and accountable policing in the UK. The Home Office funds the National Fraud Intelligence Bureau (NFIB) and Action Fraud.
City of London Police
The City of London Police is the national lead police force on fraud. It provides a central resource for counter-fraud policing and runs the National Fraud Intelligence Bureau (NFIB) and Action Fraud.
The National Police Chiefs’ Council (NPCC)
The NPCC helps the police cut crime and keep the public safe by joining up the operational response to the most serious and strategic threats. Focusing on operational delivery and developing national approaches on issues such as finance, technology and human resources, they work closely with the College of Policing, which is responsible for developing professional standards.
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